Success Stories
Every company has stories to share of challenges that were presented and the tools and resources that staff used to produce stunning results. DRC is no different. In fact, challenges are what inspire us and allow us to come together to find that perfect solution. Read below and learn why DRC remains one of the best in the survey industry.

US Division of a Foreign Automaker

Needless to say, the automobile industry is an extremely competitive marketplace, especially when it comes to servicing new and existing customers. Solid customer service is important and expected at every step of the customer’s experience.

DRC began a partnership with a US-based foreign automaker more than 10 years ago and developed an extensive plan to measure and report on customer satisfaction and loyalty.

Each year DRC prints and delivers more than 1 million surveys to new and existing customers of this automobile manufacturer. The survey respondents have the option to respond via paper or online. Depending on the type of survey, the information is collected and scanned. Data is analyzed and then reports are generated, and posted to an online, interactive reporting suite.

The end result is an enterprise reporting system that provides business insights that drive and shape day-to-day decision-making at all levels of the organization. Every level of the organization from an individual dealer to a division manager to senior management has the ability to understand what their customers are saying and how the customers feel about their owner experience. Any level of the organization can access data reports real-time and take action when the owner experience does not meet certain criteria.

DRC’s track record of transforming data into actionable, enterprise decision-making is impacting our customer’s bottom line.

A State Department of Education Study

A state department of education contracted with DRC to provide a review and evaluation of 70 course documents that comprised the state’s comprehensive curriculum. The purpose of the review was to evaluate the alignment of the curriculum materials with the state-approved grade-level expectations and to evaluate the curriculum in terms of grade-level appropriateness, the variety of learning modes, the teaching styles, and the usefulness of materials to teachers in implementing the state-approved, educational-standards-based curriculum in the classroom.

An Opportunity-to-Learn Survey

DRC’s Survey Services worked with the DRC Education Services and a state department of education to develop and administer a survey of teachers to determine the extent to which classroom materials and presentations corresponded to newly approved, educational content standards. This opportunity-to-learn, (or instructional-validity) survey focused on the content areas of English Language Arts and Science.

The results of the survey were an important element in determining instructional content validity and the defensibility of the standards, supporting the state’s position that students were provided with the opportunity to learn the content being assessed on the state’s high-stakes high school graduation test.