DRC’s Operational Excellence

For more than 30 years, DRC has successfully designed, developed, and deployed large and complex survey collection and reporting systems. We offer all the services required for this program, including research design, content creation, forms design, printing, mailing, processing, project management, and advanced analytics. DRC conducts survey programs via web, paper or both simultaneously. All of these survey functions are performed in our secure facility and under our direct control.

DRC’s corporate-wide commitment to quality and security means that quality assurance and security procedures are embedded throughout every phase of our programs. Our certifications include:

• HCAHPS and HHCAHPS approved survey vendor
  
  
• U.S. Department of Defense Information Assurance Certification and Accreditation Process (DIACAP)
  
  
• Quality Level II status from the Government Printing Office (GPO)
  
  
• Active member of the Council of American Survey Research Organizations (CASRO) and adherent to CASRO’s Code of Standards and Ethics for Survey Research