Why Choose DRC for Your HHCAHPS Program?

DRC Provides an Easy, Turnkey Process
DRC will fulfill HHCAHPS program requirements while minimizing your agency’s involvement. Home health agencies will be required to transmit monthly patient lists while DRC will take care of everything else – draw client sample, send initial and follow-up surveys, process surveys, and report results to the Home Health Care CAHPS Survey Data Center for national reporting. From initial ordering through reporting, our focus is on making the entire process quick and easy for you.


DRC Provides Excellence in Survey Operations
Our employees are experts in measuring customer, employee and patient satisfaction. Our experience with conducting surveys is second to none. Each year, DRC

• Produces over 6 million paper survey
  
  
• Processes 2.5 million paper surveys
  
  
• E-mails over 2 million web surveys
  
  
• Processes 600,000 web survey responses
  

DRC will use the mail-only mode for your HHCAHPS program.


DRC Provides Timely Results
Subscribing home health agencies will have secure online access to their HHCAHPS survey results on a dedicated website. Whereas national program reporting will be quarterly and not available for many months, DRC will provide monthly results for each item included inyour survey.


DRC Provides Flexibility and a Competitive Price
DRC’s offering allows home health agencies to expand the standard HHCAHPS survey by adding supplemental and open-ended questions. This flexibility gives you and your agency the ability to create a more comprehensive and insightful survey.


DRC Provides a Value-Added Solution
DRC’s HHCAHPS program provides actionable results and seeks to add value for home health agencies. Subscribing home health agencies will be able to securely access DRC’s dedicated HHCAHPS website and gain in-depth insight into their performance. Your agency can:

• See trended results (view reporting that will help you improve your client relationships
  and services)
  
  
• Assess results versus customizable benchmarks and norms (state or region, as available)
  
  
• Compare scores against national results (HHCAHPS composite indices and global measures)
  
  
• Examine performance specific to client groups
  
  
• Prioritize areas that require immediate action and will have the greatest impact on your client satisfaction and services
  
  
• Send reports and share results with key personnel