DRC proudly holds rigorous certifications from the International Organization for Standardization (ISO) in Quality Management (ISO 9001) and Information Security (ISO 27001:2013). These certifications allow us to blend our information security and quality standards, strengthening DRC’s business processes.
ISO 27001:2013 — Information Security
To demonstrate that we meet the security expectations of our customers, DRC obtained ISO 27001:2013 certification in 2015. Published by ISO and the International Electrotechnical Commission (IEC), ISO 27001 is the most internationally recognized information security standard in the world. The ISO 27001:2013 standard specifies requirements for establishing, implementing, maintaining, and continually improving information security management systems and includes requirements for the assessment and treatment of information security risks.
The ISO 27001 information security standard complements our existing quality management practices that are certified to the ISO 9001 quality management standard.
ISO 9001 — Quality Management
DRC’s commitment to excellence is achieved through teamwork and the process of continuous improvement. Quality management principles are infused into each person’s role within our organization. We are dedicated to being quality leaders in our industry and we aim to exceed the expectations of our clients.
As proof of our commitment to quality, DRC attained ISO 9001 certification in 2007 and has maintained certification since that time. ISO 9001 is an internationally recognized quality management standard based on these seven quality management principles:
- Customer Focus
- Engagement of People
- Process Approach
- Evidence-based Decision Making
- Relationship Management
DRC’s comprehensive scope of ISO 9001 certification includes the following areas of our organization:
- Education Program Management
- Customer Service
- Document Services, including Project Management, Document/Graphic Design, Pre-Press, Printing, Bindery, Inserting, and Purchasing
- Operations, including Distribution, Logistics, Materials Processing, Warehousing, and Document Scanning
- Performance Assessment Scoring
DRC’s quality management system is a comprehensive, client-focused approach to quality assurance, quality control, and improvement for services and products provided. It has been designed to ensure we meet and comply with all quality standards stipulated by our clients. Our Quality Management System follows industry best practices and adheres to the requirements of our ISO 9001 certification.
Our approach establishes appropriate quality standards for all work products; monitors performance; ensures consistent project planning, budgeting, and resourcing; and promotes early and effective intervention. DRC’s leadership is committed to quality and ensures that commitment flows to all levels of the organization.