With the rapid pace of business today, customers’ wants and needs continually evolve. Our clients are asking us to be more dynamic, flexible, and cost efficient in meeting their requirements than ever before. This places a tremendous amount of importance on the processes we use to meet these needs in repeatable and reliable ways. As a result, DRC decided to attain ISO 9001 certification in 2007 and was re-certified in 2019. Our current certification—ISO 9001:2015—is an internationally recognized quality management standard that defines a set of core quality requirements with which an organization must comply. Some of the requirements in the ISO 9001:2015 standard include:

  • Developing a set of procedures that cover key processes within a business.

  • Monitoring manufacturing and business processes to ensure the organization is producing quality products and services.

  • Keeping proper records.

  • Checking outgoing products for defects and taking appropriate corrective action where necessary.

  • Regularly reviewing individual processes and the quality system itself for effectiveness.

  • Facilitating the continual improvement customers expect.

DRC proudly holds the most comprehensive scope of ISO certification of any company in the industry. We are currently ISO 9001:2015 certified in three major areas of the company:
  • Document Services (Project Management, Document/Graphic Design, Pre-Press, Printing, Bindery, Inserting, and Purchasing).
  • Educational Operations (Distribution, Logistics, Materials Processing, Warehousing, Project Management and Customer Service, and Document Scanning).

  • Performance Assessment Scoring in all of our scoring centers.

Becoming ISO 9001 certified requires external validation from a third party registrar who evaluates whether we are meeting the criteria of the ISO 9001:2015 standard within the DRC Quality Management System. These audits are conducted semiannually. Our current ISO 9001:2015 certification was achieved more than a year ahead of the established compliance date, demonstrating that the maturity level of our quality processes goes above and beyond the requirements of the ISO 9001:2008 criteria.

The scope of our ISO 9001:2015 registration is based on a business process approach, rather than the functional approach which many companies use. Embedding the ISO 9001 standard has enhanced an already strong foundation of business process controls for which DRC has been known for many years.
DRC is ISO 9001 Certified